Privacy Policy

1. Introduction

BookMyClass ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By using BookMyClass, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us:

• Account Information: Name, phone number, email address, profile picture
• Location Information: City and area (for matching with local classes)
• Payment Information: Payment details processed securely through Razorpay (we do not store full credit card numbers)
• Instructor Information: For instructors - bio, experience, specializations, certifications, bank account details, PAN number (for KYC)
• Profile Information: Preferences, interests, saved classes

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, time spent on pages, clicks, search queries
• Location Data: Approximate location based on IP address (if you enable location services)
• Cookies and Similar Technologies: We use cookies to enhance your experience (see Cookie Policy section)

2.3 Information from Third Parties

We may receive information from:

• Payment Processors: Razorpay provides us with payment confirmation and transaction details
• Authentication Services: OTP verification services for phone number validation
• Analytics Providers: Aggregated usage statistics and performance metrics

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide Services: Facilitate bookings, process payments, manage accounts
• Communication: Send booking confirmations, class reminders, updates, and notifications
• Personalization: Recommend classes based on your preferences and location
• Platform Improvement: Analyze usage patterns to improve features and user experience
• Security: Detect and prevent fraud, abuse, and security incidents
• Compliance: Meet legal obligations, including tax reporting and KYC requirements
• Customer Support: Respond to inquiries and resolve issues
• Marketing: Send promotional communications (you can opt out anytime)
• Analytics: Understand platform performance and user behavior

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

• Students can see instructor profiles, including name, photo, bio, and ratings
• Instructors can see student names and contact information for confirmed bookings

4.2 With Service Providers

• Payment Processing: Razorpay (for secure payment transactions)
• SMS Services: For OTP verification and notifications
• Email Services: For transactional and promotional emails
• Cloud Hosting: For data storage and platform infrastructure
• Analytics: For usage analysis and performance monitoring

4.3 For Legal Reasons

We may disclose your information if required by law or if we believe it is necessary to:

• Comply with legal obligations or court orders
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

4.4 Business Transfers

If BookMyClass is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our platform.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data transmission is encrypted using SSL/TLS protocols
• Secure Storage: Sensitive data (passwords, payment info) is encrypted at rest
• Access Controls: Limited employee access to personal information
• Regular Audits: Security assessments and vulnerability testing
• PCI DSS Compliance: Payment processing follows industry standards via Razorpay

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations (e.g., tax records, transaction history)
• Resolve disputes and enforce agreements
• Prevent fraud and abuse

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Update

You can access and update your profile information through your account settings.

7.2 Data Portability

You can request a copy of your personal data in a machine-readable format.

7.3 Deletion

You can request deletion of your account and personal information by contacting support@bookmyclass.com.

7.4 Marketing Communications

You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or adjusting your notification preferences.

7.5 Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for platform functionality (authentication, security)
• Performance Cookies: Analyze platform usage and performance
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Understand user behavior and improve services

Types of Cookies We Use:

• Session cookies (deleted when you close your browser)
• Persistent cookies (remain until deleted or expired)
• First-party cookies (set by BookMyClass)
• Third-party cookies (set by service providers like analytics tools)

9. Children's Privacy

BookMyClass is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us. If we learn we have collected personal information from a child under 18, we will delete that information promptly.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than India. These countries may have different data protection laws. By using BookMyClass, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last updated" date
• Sending an email notification (for significant changes)

Your continued use of the platform after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

14. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

16. Consent

By using BookMyClass, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.